Warranty

Free Coverage:

• 90-Day Parts-Only Warranty
  • Covers defective materials or workmanship on all parts (excluding tires).
  • Limited to replacing the defective part with an equivalent component.

Extended Coverage Options:

• One-Year Unlimited Mile Parts-Only Warranty: Additional 10% of the original purchase price.
• Two-Year Unlimited Mile Parts-Only Warranty: Additional 15% of the original purchase price.
• Three-Year Unlimited Mile Parts-Only Warranty: Additional 20% of the original purchase price.

Terms and Conditions for Drivetrain Components (i. e.: Engines, Transmissions, Transfer Case, Carriers, Drive Shafts, Axles)

1. Professional Installation Required:
   • Warranty is void if the part is not installed by a state licensed repair facility.
   • All new seals and fluids must be installed at the time of installation.
   • Proof of installation must be provided upon request.
2. Maintenance Requirements:
   • Regular maintenance, including oil changes and fluid replacements, must be performed and documented in accordance with the vehicle manufacturer’s specifications.
3. Labor Costs:
   • Labor costs are not covered under the standard parts-only warranty.
   • Customers may purchase optional labor coverage (see Labor Warranty section).

Optional Labor Warranty

Customers may purchase labor coverage for drivetrain components:

• Coverage Tiers:
  • $100 covers up to $500 of labor costs.
  • $200 covers up to $1,000 of labor costs.
  • $300 covers up to $1,500 of labor costs.
  • $400 covers up to $2,000 of labor costs.
  • $500 covers up to $2,500 of labor costs.
  • An additional $100 for every $500 of labor costs.
• Hourly Rate Reimbursement:
  • Labor reimbursement is capped at $50/hour for certified installations.
• Eligible Repairs:
  • Labor warranty applies to repairs directly related to the defective part.
  • Repairs must be pre-approved by Parts Box Inc prior to commencement.
• Duration:
  • Labor warranty is valid for the duration of the parts warranty.

General Conditions and Exclusions

1. Warranty Activation:
   • This warranty is valid solely for the original purchaser and is not otherwise transferable. However, if the original purchaser is a repair facility, the warranty may be transferred to their end customer.
   • Warranty coverage begins on the date of purchase as stated on the original invoice.
2. Warranty Claims:
   • Any warranty claim requires prior approval from Parts Box Inc.
   • Defective parts must not be uninstalled until Parts Box has given approval. We may request documentation demonstrating that the part was installed while in its defective condition.
3. Exclusions:
   • This warranty does not cover:
     • Damage caused by collisions, improper towing, accidents, or environmental factors.
     • Towing, diagnostic fees, car rentals, or other incidental costs.
     • Warranty does not cover misuse, racing applications, or improper installations, low fluid levels, abuse, overheating, or faulty electrical or computer devices.
     • Unauthorized disassembly of parts voids the warranty
     • Claims related to the overheating and/or improper lubrication are not covered by this warranty.
     • External components such as but not limited to, water pumps, sensors, and wiring are not covered.
     • Labor or installation costs unless covered under a purchased labor warranty.
     • Cosmetic defects, normal wear and tear, and consumable items such as gaskets, seals, and fluids..
     • Damage from external causes such as road debris, flooding, or extreme weather.
     • Repairs made without prior authorization from Parts Box Inc.
     • Electrical components or sensors.
     • Use of incorrect or contaminated fluids and lubricants.
     • Warranty is void if the vehicle is used commercially or in fleet operations without prior agreement.
     • Warranty voided for parts not serviced according to manufacturer’s guidelines.
     • Tires are not covered.
4. Customer Responsibilities:
   • Maintain all required documentation, including proof of purchase and installation.
   • Perform routine maintenance and follow the vehicle’s manufacturer guidelines.
5. Remedies:
   • At its discretion, Parts Box Inc may:
     • Replace the defective part.
     • Repair the defective part.
     • Refund the purchase price of the part.

Contact Information for Warranty Claims:

Parts Box Inc
Email: [email protected]